Shipping policy

Delivery to countries such as: United States, Canada, United Kingdom, Australia and most of Europe countries normally takes 1-3 weeks. In some cases (if a delay occurs) up to 6 weeks maximum. It depends on the item and country. We offer international shipping - no matter where you are, you can buy from us!  All packages have tracking numbers. If you're still not sure, just email us. We're happy to help.

When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

To return your product, please contact us at support@urbangoldshop.com for return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.